Thank you for your order; Talon Floors makes every effort to ensure you receive your material as ordered. We are committed to your satisfaction. Please read and review the following terms and conditions of your purchase.


The buyer is responsible for the accuracy of all measurements supplied to Talon Floors. Talon Floors accepts no responsibility or liability for measurement errors. The customer is responsible for the final design approval.


The customer is required to pay in full prior to shipping direct to a residence or business. Orders picked up at any retail location require a 50% deposit. Delivery Lead Times: All delivery times are estimates; Talon Floors cannot guarantee specific deadlines and recommends that the buyer not schedule installation until the buyer receives product.


Talon Floors contracts delivery services through common carriers. Talon Floors does not direct or control the operations of the Common Carriers. Each Carrier sets and executes its own policies and practices.


Claims for shortages or damages must be made upon receipt. The buyer is responsible for final inspection. Concealed damage claims (damage found after unpacking) must be made within 10 days of receipt of product. Do not install damaged or defective product. Assembly or modification of the products may void claims for damage. To file a claim please send an email to info@talonhardwood.com or call 844-4TALONDIRECT.


Returns are permitted within 30 days of receipt of product. The customer will be responsible for all shipping costs associated with any return, and will be responsible for a 25% restocking fee. Requests for returns must be made within 30 days of receipt of product. Special Orders, Close-out items, Clearance items, Installed Flooring, or products sold AS IS may not be returned. To be eligible for a return or exchange, product must be in its original condition and packing. Installed product may not be exchanged or returned. Shipping and delivery charges are non-refundable. Additional shipping costs relating to a return or exchange are the responsibility of the buyer.


Cancelled orders are subject to a 25% restocking fee applied prior to any return of unused deposit.


Talon Floors accepts cash, checks, debit cards and credit cards. A $50 fee will be assessed for returned checks. Refunds for purchases made by cash or check will be refunded by check within 2-4 weeks and purchases by credit or debit card will be credited back to the credit or debit card used for the purchase. Down payments or deposits are due and payable at the time of order.


Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is allowed unless the buyer furnishes his/her name, address and telephone number. Please review our Privacy Policy for more information on how we protect your information.


The content of this website is for informational purposes only. Talon Floors has taken reasonable care to ensure that the information contained on this website is complete and correct, but does not warrant or represent this to be the case, and accepts no liability for any errors, spelling mistakes or omissions. Neither is Talon Floors responsible for the suitability of information on, or content of, this website. Prices, rates and values published on this website are provided for informational purposes only. Any information or opinions on this website were issued by Talon Floors on the basis of information obtained from sources believed to be reliable but not verified independently. Talon Floors is not liable for loss or damage resulting from customers’ action or failure to act on the information mentioned above. You should always check prices, rates and values before completing transactions.


The purchasing and handling of wood-based products can expose you to chemicals including Wood Dust, which is known to the State of California to cause cancer or other reproductive harm. For more information go to www.p65Warnings.ca.gov

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as follows:

Talon Floors Customer Care
2350 W.O. Smith Drive
Lawrenceburg, TN 38464


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